What's new in ShoreTel Version 9?

  • Call Manager Enhancements
    • Support for 64-bit Windows Terminal Server, Windows Server 2003 64-bit has been added.
    • You can now filter calls based on phone number match, and user on the phone in addition to previous methods.
    • Multi-party Instant Messaging with participant list displaying presence status and an actionable menu.
    • Tabbed Chat, allows all conversations displayed in a single window.
    • TLS supported for IM when used in conjunction with Microsoft OCS 2007.
    • Third Part Contact Import API, Import contacts via CSV and XML files.
  • Mobile Call Manager Enhancements

    • Expanded support to now include the Nokia N95, Nokia E90, Nokia E61i, and HTC Mogul PPC-6800.
    • Multiple Office Anywhere assignments available for all of your popular locations.
    • Change active Office Anywhere or Call Handling Mode based on geographic location using address or current GPS coordinates provided by GPS chip.
    • Enhance Quick Dialer allows for quick filtering by wildcard first and last name characters as well as phone numbers.
    • Automatic switching of OA to device when placing calls or retrieving messages.
    • Enhanced call history stores the last 50 calls and allows users to delete all messages.
    • Mass upgrade notifications lets you know that your version is out-of-date.
  • Telephony and Voicemail Enhancements
    • Parked Call Enhancement allows for Caller ID to be displayed for parked calls with a return indicator to the extension that parked the call (visible in Call Manager).
    • Voicemail time stamps are now associated with the user's local time zone.
    • Ability to disable voicemail auto-deletion now available for customers who do not listen to voicemail by dialing in or by using the Outlook message player.
  • Network / Security Enhancements
    • Media is now encrypted using Industry standard SRTP/AES encryption.
    • LLDP-MED (improvement to LLDP) now supported. This allows for information exchange between LLDP aware Ethernet switches & IP Phones. LLDP-MED can be used to exchange device identification, power consumption parameters, location information and VLAN assignments.
    • Support added for use with 802.1x, a network access authentication protocol that stops traffic to/from unauthenticated devices including DHCP.
    • DiffServ/TOS support has been added for Video Traffic, Voicemail/AA media traffic, workgroup media traffic and account code media traffic. This means that all types of ShoreTel traffic can now be marked for optimal QoS.
  • System Reliability Enhancements
    • IP Phone Fail over is now available across sites. This Extends the N+1 architecture across entire system. Spare switches can be configured at a parent site to provide IP phone fail over for that site and all descendant sites. The IP phones can fail over to a spare switch at the parent site while maintaining their association with their original site.
    • Active calls now remain up after fail over event, users can now terminate the call at their convience without interruption.
    • The Primary HQ server can fail over to a backup HQ server located in a different geographical location through the use of Double-Take® 5.1.
  • Capacity Improvements
    • Increased workgroup capacity from 128 to 256, while the number of members in a workgroup remains the same (300).

  • Are you ready for ShoreTel Version 9?

    First, before you do the upgrade, make sure that you are in license compliance. If you upgrade and you are out of compliance, you will have only 45 days to comply with the license requirements before being locked out. Below are the new licenses for ShoreTel 9.

    When upgrading it is important for deployments with many sites to remember that dedicated connections to each location (especially those with large amounts of hardware or a DVM (Distributed Voice Mail) Server) will speed the process. Upgrading to a new version requires updates to each piece of equipment and to the Call Manager client. Non-dedicated connections such as a VPN can cause an upgrade to take more time than normal.

    Upgrading is no small step, but with careful planning you can prevent issues from arising. If you are unclear about the upgrade process please contact the service department to schedule a time for assistance.

    Below are the new licenses for ShoreTel 9:

    License Requirements

    Below are the hardware requirements for running Shoreware Director and ShoreTel Call Manager.

    Server Requirements*

    DVM (Distributed Voice Mail) Server/ Contact Center Requirements*

    *ShoreTel 9 supports Windows Server 2003 32-bit & 64-bit Editions w/ Service Pack 2.

     

    Desktop Requirements*

    *Call Manager is supported by Microsoft Windows XP and Vista 32-bit

     

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